Name Of The Company: Teradata India Private Limited
Job Designation: Technical Support Specialist
Experience Required: Freshers
Qualification: BA/BS in Computer Science or equivalent or Technical/Associates degree with Database Administration and UNIX experience is preferred.
Functional Area: IT Software - DBA, Datawarehousing
Work Location: Hyderabad
Package Offered : Best in Market
Required Candidate Skills :
Candidates Must Have Excellent Communication Skills
Candidates Must Have Good Problem Solving and Analytical Skills
Availability to work on non-standard shifts; non-standard work hours/days
A BA/BS in Computer Science or equivalent or Technical/Associates degree with Database Administration and UNIX experience is preferred.
The ability to read, understand, and communicate complex technical information.
The TSS must have the ability to apply factors of effective listening, such as displaying interest, not interrupting when another is speaking, asking appropriate questions and withholding judgments.
Ability to express ideas in an organized, articulate, and concise manner.
Professionalism by continually maintaining a positive attitude and communication style even in critical or stressful customer situations.
Ability to work with others cooperatively. Ability to support others on the team.
Job Profile :
Project manage all resources needed to resolve a customers problem including:
collaborating with other analysts and Solution Engineers, as appropriate, develop the Problem Isolation and Solution Creation plans to uncover the root cause and the fix for the problem
own the problem resolution process including: identifying and project managing third party suppliers, providing control and follow-up for the resolution activities, and, as appropriate, personally solving the customers problem
assess the risks, business impact (including financial) and technical resource impact of the solution alternatives
with the Customer, operationalize/socialize the solution including: presenting and gaining agreement for the recommended Problem Isolation Plan, Solution Creation Plan, and the Solution Implementation Plan
engage the Customer Account Team if the customer will not accept any proposed resolution to the problem
provide feedback to the Solution Engineer or update the rediscovery database
evaluate performance and provide feedback for the supplier performance, process improvements, and case
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