IBM Campus Drive-Support Profile- Freshers - B.E/B.Tech/MBA/MCA-On 17th August 2013

                                                                                     

Company: IBM

Job Role: Support

Experience: Fresher

Qualification: B.E/B.Tech/MBA/MCA

Job location: Hyderabad


Job Description:

* Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.

* The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

* Remote Infrastructure support delivery

* Resolve routine customer problem

* Ability to Identify Opportunity & Implement Process Improvements

* Ability to meet a set of defined account agent productivity measurements.

* Has technical experience and skills in the areas of problem determination, creativity and analysis.


Desired Skills:

* Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting

* Browser Support – Internet Explorer

* Strong computer skills required

* Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN

* Excellent oral and written communication skills.

* Excellent customer service orientation

* Neutral accent

Date : 17th Aug 2013 -  9 AM

Venue:

St.Peters Engineering College

Maisammaguda, Opp. A.P. Forest Academy,

Dhoolapally (P.O.), Medchal Mandal,

R.R. District, Hyderabad – 500 014