ncr corporation india pvt ltd - Job Openings Associate - EJ Services - Tech Support

                                                                             

Company: NCRName Of The Company: NCR Corporation

Job Designation:  Associate - EJ Services

Experience Required: Freshers

Qualification:HSC / Diploma / Any Graduate 

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Type of Industry: IT-Software Services

Work Location: Mumbai

Package Offered : Best in Market

Apply:  Click Here

Key Responsibilities:
Retry of pending jobs
Investigate failures
screen distribution activity
Receive and respond to query calls /emails from customer
Receive and respond to query calls / emails from engineer and internal team
Escalate to Level 2 for technical support
log calls with CCA for engineer visit
log calls with Network vendor for resolution
Check and release Docket number to engineers confirming of SDMS working Skills Required :
Good Communication Skills are must.
Good command on MS Excel is required.
Basic Networking Knowledge is preferable Educational Requirement HSC Passed or above