Support Engineer - Ericsson Recruiting - BE, B.Tech Freshers

                                                                                 



Company: Ericsson

Experience: Fresher

Job location: Bangalore

Qualification : BE , Btech

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Responsibilities:

- Overall System Administration of Ericsson OSS

- Integration of Telecom Nodes with OSS.

- End to end troubleshooting for the issues related to OSS Platform, Fault Management, User Management, Software/Hardware Management, Performance Management and Configuration Management.

- Perform release upgrades on OSS nodes and OSS roll-out

- Trouble Ticket /Change Request handling as per SLA/WLA

- Customer Service Requests (CSR) handling (Analysis, Troubleshooting, and Corrective Maintenance) for the complex faults.

- To handle emergencies and on-call support.

- Co-ordination with Design Unit - OSS.

- Coordination with external suppliers for 3PP Hardware Support.


Required Technical Skills:

- Good Knowledge & Understanding of UNIX,Linux, Virtualization – VMWare, VSphere, VCenter, VERITAS Cluster Manager, Cloud Computing, TCP IP, Oracle.

- Should have good knowledge & understanding of Support Processes

- Good Knowledge & Skills on System Administration of OSS.

- Preferably hands-on experience of Integration & Commissioning of OSS.

- Should have good knowledge & understanding of GSM / WCDMA.

Mandatory Human Skills:

- Should be customer oriented.

- Should work well under time constraints.

- Should have good oral & written communication skills.

- Should actively contribute to improvements and changes.