Company : Ericsson Job for Freshers as Consultant-1st Level Assurance
Job location: Gurgaon
Experience: 0 - 1 Year
Qualification: BE,B.Tech
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Key Responsibilities:
* Service Alarm Monitoring
* Alarm Management for the assigned Network Services
* Ticket Management
* Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
* Work Order Handling
* Regular follow up on the events with relevant departments working on it as per the MSTOP process
* Work towards KPI & Balanced Scorecard parameters
* Work towards the IPM parameters assigned by the Shift Manager
* To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization
* Adherence to the organizational guidelines & departmental processes & procedures
Desired Profile:
* Degree within Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering or equivalent
* Years of experience: Fresher or 0-1 yr experience
* Certifications: Any Certification related to Telecom shall be an added advantage
* Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / service applications characteristics and capabilities; Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks
* Leadership skills: Not Applicable
* Language skills: Proficiency in written / Spoken English & Hindi
* Values and behaviors: Ericsson Core Values / Honesty / Integrity / shall be exhibited
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