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GE Capital Walkin - For Freshers as Non-voice Process On 7th & 8th October 2013

Written By Modi Fans on Saturday, 5 October 2013 | 13:19

                                                        



Qualification : Any Graduate

Experience : 0 - 1 Years

Job Location : Hyderabad

Job Role : Non-voice Process


Key Responsibility:

* Receive and respond to inquiries from both internal and external customers

* Research to determine appropriate resolution steps as per SOP/ policies/parameters using GE systems

* Maintain customer records in accordance with policies and procedures.

* Maintains an effective follow-up process to ensure the completion of commitments to customers

* Provide Customer with product and service information

* Follow-up on customer inquiries and resolve

* Recognize, document and alert the supervisor of trends in customer calls.

* Recommend process improvements.

Qualifications/Requirements:

* Excellent communication skills is a mandate

* Should be 10+2/Graduates

* 0 to 12 months of customer service experience in any industry

* B.Tech and MCA graduates are not eligible

* Desired candidates: Freshers, Immediate Joinees.

Desired Characteristics:

* Prior experience in back office operations

* Should be Customer Service Centric

* Excellent English comprehension Skills

* Working knowledge of Computers

* Professional etiquettes and ability to work with a Team

* Should be willing to in shifts (Standard shift 08:00 am to 10:00 pm IST)

* Should be open to Change

* Minimum of 18 years of age

Hiring Process:

* Reading Comprehension Assessment Test

* Typing Test

* Personal Interview

* Voice & Accent Round

* HR Round

* Opts Round

Walk In Details:

Walk In Date: 7th to 8th October 2013

Walk In Time: 2 PM - 7 PM

Venue:

GE Global Servicing,

I Labs, Hyderabad Technology Centre,

Plot no 18, Software Unit Layout,

Opp: Inorbit mall, Hitech City,

Madhapur, Hyderabad- 500081.

Contact Person: Dora/ Rozina






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