Company : IBM Software Group
Job Role : Technical Support Representative
Eligibility : Bachelor's Degree
Experience :0 - 1 Year
Job Location : Bangalore
• Candidate will be involved in solving technical query & Trouble shooting.
• Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
• Perform initial problem determination (Level 1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
• Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
• Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.
• Should have proven knowledge of operating systems like Windows XP, d) Windows 7 and Windows.
• Proven communication Skills to be able to effectively communicate with customers over Phone / email.
• Knowledge on Mail clients like Lotus and MS Outlook.
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