Role: Technical Service Desk / Data Center operation
Experience: 6 months - 3.5 years ( Technical voice /semi voice, IT helpdesk/service Desk / Data center operation-monitoring, remedies, ticketing tools)
Technical Support to HCL's business clients. He / She will be responsible to provide voice support, Hardware, software,network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24 x 7 operations.
Eligibility (Tech-voice, semivoice, semi tech-voice,semivoice )
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
Troubleshoot client software and basic network connectivity problems
Identify, evaluate and prioritize customer problems and complaints
May train users and operators on a limited basis and/or may write training procedures
Participate in on-going training and departmental development
Routine maintenance updates with other IT staff and business units
Provide all required documentation including standards, configurations and diagrams
Provide knowledge transfer of EUC operations
experience only with international process , domestic with good comm is fine
ready to work in any shift
0.6 months to 3 yrs Experience in ( LINUX, UNIX,windows,monitoring ,server,network monitoring )
should have worked on remedy & ticketing tools
certification course with min 6 months in Linux /Unix/CCNA/Microsoft with good comm are eligible .
If your experience is relevant kindly walk in to the below mentioned address Directly.
Please carry your resume in Walk-in, kindly mention Geetha on top of your resume
Weekdays - 1pm-3.30pm, Saturday: 10am-3pm
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Weekdays - 1pm-3.30pm, Saturday -10am-3.30pm
HCL Comnet Systems and Services Ltd.
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore
contact person-Sanoj / Ahamed
HYDERABAD: only on 24-Aug-13 ( Saturday ) 9.30pm-1.30.pm
HCL TECHNOLOGIES LIMITED
Avance IT/ITES SEZ
Building: H1-B , Level-1
Adjacent to DELL
HITEC CITY 2
Contact person - Sarath