Home » , » HP India hiring Freshers/exp - Service Level Analyst - BE,B.Tech, B.Sc - September 2013

HP India hiring Freshers/exp - Service Level Analyst - BE,B.Tech, B.Sc - September 2013

Written By Modi Fans on Thursday, 29 August 2013 | 08:18


Company : HP

Experience: Freshers/Experienced

Job location: Chennai

Position: Service Level Analyst


- Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience.

- May hold entry-level certification(s) in work field. Typically 0-2 years of relevant experience with Bachelor’s degree, or 2+ years of relevant experience with 2 year post-high school degree.

Apply : Click Here

Job Description:

* Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity. Integrate technical knowledge and business understanding to create superior solutions for HP and for customers.

* Incident Management: Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.

* Change Management/ Implementation: Independently implement changes/solutions to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs within area of technical responsibility.

* Patch and Security Management: Apply patch and security changes per policy.

* Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.

* Solution Design: Understand the HP solutions set and be able to apply these solutions to meet customer and/or trade infrastructure needs within area of responsibility.

* Quality: Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc).

* Project Management: Participate in customer and internal projects, including transformation.

* Customer Relationship Management: Set expectations with customers and/or internal businesses/end users within defined parameters.

* Teamwork: Work as part of a team, which may be virtual and/or global. Typically advises or sets direction for:

* Single customer/small group of similar customers

* Country or sub region

Skills Required:

* (developing) understanding of technology in direct responsibility

* (developing) General understanding of related technologies

* (developing) Customer Service

* (developing) Project Management


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