Qualification : BE,B.Tech,B.Sc,MCA,MBA,PGDM
Experience : 0 - 3 Years
Job Location : Mohali
Job Role : Client Technical Support Associate
More Details and Apply : Click Here
Job Description:
* Diagnosis & resolving of the hardware problems and troubleshooting.
* Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products.
* Verifies warranty entitlement and determines appropriate action.
* Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
* Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.
Desired profile:
* Should be open to work in rotational / night shifts in a 24 by 7 environment.
* Should have excellent communication skills in English.
* Should be open to relocate to Chandigarh / Mohali in case of outstation candidates.
* Minimum Graduates in any stream. (10+2+3)
* Undergraduates with at least 12 months of international call center /18 months of domestic call center / 24 months of any other work experience .
* Candidates with Customer Service background interested in Tech support can also apply .
Preference:
* Candidates with more than 1 year of experience in technical support in a US process.
* Experience in desktop support or hardcore technical support.
* Candidates from Tri-city.
How To Apply:
Walk in directly from Monday to Friday between 11.00 am to 4.00 pm with an updated copy of resume , a recent colored passport sized photograph and Photo ID proof at the address :
Dell International Services India Pvt Ltd
Plot number 40 A, Quark City, Industrial Area,
Phase VIII B, Mohali-160059.
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