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HP India Recruiting Fresher as Technical Support Engineer - September 2013

Written By Modi Fans on Tuesday, 24 September 2013 | 05:21

                                                                                

                                                 

Qualification : BE,B.Tech

Experience : Fresher

Job Location : Bangalore

Job Role : Technical Support Engineer


Apply :   Click Here

Responsibilities:

* Work from a standard protocol, utilizing a documented process to respond to customer issues

* Successfully resolve technical issues related to hardware and software from incoming customer contacts and proactive notification systems

* Work remotely via telephone, email, e-chat, and ticketing system to respond to first-level technical issues

* Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement

* Collaborate across teams to resolve issues and help reproduce issues in lab environment

Desired Profile:

* Bachelor’s degree (completed prior to start date) in computer science, information systems, or related fields

* Experience with technical support and/or hardware and software computing, storage, and peripheral devices

* Knowledge and/or experience with updating Knowledge Management systems

* Passion for technology

* Eager, quick learner with strong team-work spirit

* Excellent oral and written English communication skills





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