Qualification : BE,B.Tech
Experience : Fresher
Job Location : Bangalore
Job Role : Technical Support Engineer
Apply : Click Here
Responsibilities:
* Work from a standard protocol, utilizing a documented process to respond to customer issues
* Successfully resolve technical issues related to hardware and software from incoming customer contacts and proactive notification systems
* Work remotely via telephone, email, e-chat, and ticketing system to respond to first-level technical issues
* Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
* Collaborate across teams to resolve issues and help reproduce issues in lab environment
Desired Profile:
* Bachelor’s degree (completed prior to start date) in computer science, information systems, or related fields
* Experience with technical support and/or hardware and software computing, storage, and peripheral devices
* Knowledge and/or experience with updating Knowledge Management systems
* Passion for technology
* Eager, quick learner with strong team-work spirit
* Excellent oral and written English communication skills
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